Information for Patients

Information for Patients

Appointments

Consultations are by appointment however emergencies will be seen promptly and other urgent cases will be accommodated wherever possible. Please advise the staff if your case requires urgent attention.
Please notify the Practice Staff if you are not able to keep the appointment.This is important so we can accomodate other patients who want to see the doctors.
 Efforts will be made to accommodate patients arriving without appointments but some wait may be encountered.


Longer consultations

Please let the receptionist know if you would like to book a long appointment or a procedure.
If you have complex issues or have several things you want to discuss please request a long appointment.


Home and nursing home visits

Please call the surgery if a house call is required.Limited house calls are provided for people who have physical disability. Home visits are not bulk billed and will incur the AMA fee depending on the clinical state and time taken. House calls are booked during the lunch times or after surgery hours.The Practice utilises a deputising service for after hours home visits.(87246300)


Results

In line with other health care institutions, the Practice has a policy of not giving out pathology results over the phone.
This is to ensure your privacy and confidentiality and also reduce any anxiety and distress that abnormal results may cause without the opportunity to provide face to face support and counselling.


Parking

Ample on site parking is available at the rear of the building. Street parking is also available in front of the Practice.


Disabled Access and Services

The Practice has easy wheelchair access through the front of the premises. Disabled toilet is available at the surgery.
The Practice is equipped with an examination bed which can be lowered to allow patients with disability to be transferred for examination.


24 hour after hours service

After hours medical services are provided by Sydney Medical Services.This is a deputising after hours service run by doctors fro doctors.Please call 87246300 to book a home visit after hours.After hours care is also available through Canterbury Hospital GP clinic and also Balmain Hospital Urgent Care Centre. All major Public Hospitals have a 24 hour Emergency Departments.


Telephoning your doctor

Doctors in this practice may be contacted by phone during normal surgery hours. If the doctor is with a patient a message will be taken and your call returned as soon as practical. If your call is urgent, you will always be put straight through to the doctor.Unless it is important, it is advisable to make an appointment as calls can disrupt the consults and also can be limited in what the doctor is able to advise without breaching your confidenetiality.


Emergencies

In the event of any Emergency please call 000 or 112 from mobiles.
The Practice is equipped with a defibrillator and has resuscitation equipment for basic life support and limited advanced life support for unexpected emergencies.


Fees

Bulk billing is available to patients for consultations only. Any procedures or tests may carry additional charges in line with the AMA schedule of fees.
House calls are billed according to Australian Medical Association fee schedule or as agreed with the Practice.


Reminder system

Our practice is committed to preventive care. You have the option of registering to receive reminder notices regarding health care services appropriate to your care.


Feedback

We always welcome comments regarding the care you receive at this practice. Please feel free to talk to the doctor, practice manager, nurse or receptionist. You may prefer to write to us or use our suggestion box.


Privacy and confidentiality

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff.


Your rights

If you have a problem we would like to hear about it. Please feel free to talk to any of our staff, or you may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously. However, if you wish to take the matter further and feel that you need to discuss the matter outside of the surgery there are several options available including The Medical Registration Board, AMA or Health Care Complaints Commission at:

Locked Bag 18
Strawberry Hills.  2012 NSW
Phone: 1800 077 308 (NSW Toll free) or (02) 9219 7444
email: hccc@hccc.nsw.gov.au
Website: www.hccc.nsw..gov.au